Help

New help guides

New guides cover your account and sign-in, Apple and Google Wallet, and a closer look at the waiting room. The short waiting-room guide is still here.

Waiting room, in detail

A longer look at the queue. The short Waiting room guide is still there.

Apple and Google Wallet

Add a ticket to Apple Wallet or Google Wallet from My Bookings.

Account and sign-in

You can look around without an account. Buying, and seeing your tickets again, asks you to sign in.

Buying tickets

Buy from the event page. A priced order is paid by card on the checkout page.

Retrieving your tickets

Your tickets stay on the confirmation email and in your account.

Waiting room

A busy on-sale may hold you in a queue before the tickets open.

Shopping cart

The cart holds tickets from one or more events until you pay or the timer runs out.

Direct checkout

Some events let you pay from the event page without a separate stop to build a cart.

Promo codes

A promo code applies to the ticket you enter it on, not to every line in the cart.