Refunds And Cancellation

Refunds and Cancellations:

1. Currency

All ticket prices are stated in U.S. Dollars.

2.  Payment Methods

We accept several methods of payment to accommodate your needs, including (among others) American Express, Visa, Mastercard, Discover, and for qualifying events, 4 Circles gift cards.

3. Who You Are Buying From

We act as the agent to those who organize events (the “Event Organizer”).  We generally sell tickets on behalf of the Event Organizer, though in some rare instances, we may own a small number of tickets as part of our services contract with the Event Organizer.  When you purchase a ticket for an event, 4 Circles will be handling the transaction and collecting payments for the Event Organizer.

Tickets that are obtained from unauthorized sources, and not directly from our Site, may be lost, stolen, or counterfeit, and if so, are void.

4. Pricing and Availability

We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations.  Event Organizers typically set the face price of their tickets.  Tickets are generally sold through several distribution points, including websites, apps, and box offices.  Most distribution points generally access the same ticketing system and inventory; therefore tickets for popular events may sell out quickly.  Occasionally, additional tickets may be available prior to the event.  However, we do not control this inventory or its availability.  Check out our FAQs section for more information on ticket availability.

5. Order Confirmation and Processing

Your order is confirmed when we send you a confirmation, in the form of a confirmation page or email (“Order Confirmation”).

If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed.  Only you may be aware of any problems that may occur during the purchase process.  We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

6. Service Fees, Order Processing Fees, Taxes and Shipping Charges

Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket processing fee and a per order transaction fee.  In some instances, you may be able to purchase tickets directly from a box office without paying our processing fee.  We collect taxes as required by law.  We may display the tax separately or include it in the total service fee amount.

7. Number of Tickets or "Ticket Limits"

When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a “ticket limit”).  This ticket limit is posted during the purchase process and verified with each transaction.  This policy is in effect to discourage unfair ticket buying practices.  Each account must be linked to a unique individual, and must contain valid and verifiable information.  Multiple accounts may not be used to circumvent or exceed the published ticket limits.  If you exceed, or attempt to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your ticket purchasing abilities.  Any ticket cancelled due to violating the posted ticket limit may be refunded at face value (excluding fees).  This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.

8. Cancelled, Postponed, Rescheduled, and Moved Events

Occasionally, events are cancelled, postponed, rescheduled to a different date or materially different time, or moved to a different venue.

If the event is cancelled: no action is required to obtain a full refund; we will issue a refund to the original method of payment used at the time of purchase, once the funds are received from the Event Organizer.  In some cases, the Event Organizer may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for a credit.

If the event is postponed, rescheduled, or moved: your ticket(s) (including any additional add-ons or upgrades, such as parking) are still valid, and no further action is required.  However, the Event Organizer may approve refunds, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined on an event-by-event basis by the Event Organizer and may be subject to limitations set by the Event Organizer.   If the Event Organizer approves refunds and/or credits, we will send you a notification explaining your options, and you may submit a request for a refund or a credit.  Alternatively, you may simply keep your ticket(s) to the postponed, rescheduled, or moved event.

If your event is cancelled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures.  For exact instructions on any particular cancelled, postponed, rescheduled, or moved event, please check the event information online and in your account (which will include the most current information on the status of the event), or contact the Event Organizer.

We will not be liable for travel or any other expenses that you or any one else incurs in connection with a cancelled, postponed, rescheduled, or moved event.

9.  Refunds, Credits, and Exchanges

All sales are final, and refunds are only allowed in limited circumstances, as explained in this section and the Cancelled, Postponed, Rescheduled, and Moved Events section above.  Before purchasing tickets, carefully review your event and seat selection.   Policies set forth by Event Organizers generally prohibit us from issuing exchanges and refunds after a ticket has been purchased, or for lost, stolen, damaged or destroyed tickets.  Tickets therefore cannot be replaced if they are lost, stolen or damaged.

Refunds. If your event is eligible for refunds and funds are received from the Event Organizer, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead for the discounted ticket price paid), any service fees and any additional add-ons or upgrades (such as parking).  In no event will processing and transaction fees be refunded.

If a refund is issued, it will be processed to the original method of payment used at the time of purchase.  We cannot issue a refund to a different credit card or debit card.  If your credit card or debit card number has changed, but it is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account.

Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.

If there is an account, or accounts, that have outstanding balances owed to 4 Circles, 4 Circles reserves the right to hold any and all refunds for the said accounts until such time as no outstanding balances remain.

Exchanges. For some events, certain tickets may be exchanged for tickets of an equal or higher price.  A per ticket exchange fee may apply.  Exchanges are not available for: (a) VIP or other premium tickets, or (b) tickets purchased with additional related items and/or bundled products, or (c) tickets for events that are less than 24 hours away.

Merchandise.  All merchandise purchases are final, and in no event will there be refunds, exchanges, or credits for merchandise purchases.

Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to the tickets you purchased.  Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by the Event Organizer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card or other method of payment you used to purchase tickets from the Site.  Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending or future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.

9. Account, Order, and Billing Information Verification

All information on accounts and orders must be valid and are subject to verification.  Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified.  Orders that are placed, or attempted to be placed using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder – such as name, address, email address, phone number, IP address, or other account or billing information – are subject to cancelation, at any time.

 10. Delivery Options

Generally, the following ticket delivery options are available:

·         Mobile

·         Print-at-home

·         Email

 11. Pricing and Other Errors

If the amount you pay for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted on the Site or otherwise communicated to you), if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund you the amount you paid.  This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the Site or other 4 Circles operated system.  We will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with errors of this nature.  If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at the time of purchase.

 12. Multiple Browser Windows

When ordering tickets online with us, please ensure that you are looking for tickets and placing an order using only one browser window.  Looking up tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, or time expiration.

13. Limitation of Liability

You voluntarily assume all the risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor.  You bear all risks of inclement weather.  Event date and time are subject to change.  Please see the Limitations of Liability section in the Terms of Use for additional limits on our liability.

You assume all risks, hazards, and dangers from or relating in any way to the risk of contracting a communicable disease or illness – including any bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted – and you hereby waive any and all claims and potential claims against 4 Circles and the Event Organizer – and against any companies affiliated with 4 Circles or the Event Organizer – relating to such risks, hazards, and dangers.

 14. You Are Subject to Search

You and your belongings may be searched on entry to the event.  You consent to such searches and waive any related claims that may arise.  If you elect not to consent to such searches, you may denied entry to the event without refund or other compensation.  Under certain facility rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g. artificial noise makers), bundles and containers.

15. Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copy of tickets, is grounds for seizure and cancelation with compensation.  In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies.  Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, through authorized partners, or from the office ticket box offices to ensure ticket authenticity.  Tickets may not be used for advertising, promotions, contests, or sweepstakes unless formal written authorization is given by us or the Event Organizer.